TERMS & CONDITIONS
Kili Legends & Safaris
Website: https://www.kililegendsandsafaris.com
Email: info@kililegendsandsafaris.com
A. DEFINITIONS
For the purpose of these Terms & Conditions, the following definitions shall apply:
Baggage: All personal belongings, luggage, equipment, and other items carried by the client during the tour.
Booking: A request made by a client or travel agent to reserve a tour, trekking expedition, safari, cultural tour, or other travel service offered by Kili Legends & Safaris.
Cancellation Fee: The amount retained by Kili Legends & Safaris to cover administrative expenses, supplier penalties, accommodation reservations, transport arrangements, park permit costs, or other costs incurred due to cancellation.
Cancellation Policy: The procedures and conditions governing cancellations made by either the client or Kili Legends & Safaris.
Client: Any individual or organization booking travel services with Kili Legends & Safaris.
Company: Kili Legends & Safaris.
Consequential Loss: Any indirect, incidental, or consequential damages including loss of income, missed flights, accommodation, business opportunities, or personal expenses resulting from the tour or travel arrangements.
Departure Date: The official date on which the booked tour or travel program begins.
Deposit: An advance payment required to confirm a reservation. The deposit forms part of the total tour price.
Force Majeure: Any event beyond the reasonable control of Kili Legends & Safaris, including but not limited to natural disasters, floods, earthquakes, pandemics, epidemics, government restrictions, strikes, political unrest, war, civil disturbances, airport closures, adverse weather, or any unforeseen event affecting the operation of the tour.
Privacy Policy: The Company's policy governing the collection, storage, protection, and use of personal information provided by clients.
Refund: Any amount returned to the client after deductions made in accordance with these Terms & Conditions.
Reservation: A temporary booking held pending receipt of the required deposit.
Travel Documents: Passports, visas, travel insurance, vaccination certificates, permits, and any other documentation required for travel.
Trip: The complete itinerary purchased from Kili Legends & Safaris.
Unforeseen Circumstances: Unexpected events occurring before or during the trip that require modification of the itinerary.
B. JURISDICTION AND APPLICABLE LAW
All bookings made with Kili Legends & Safaris are deemed to have been concluded in Moshi, Kilimanjaro Region, United Republic of Tanzania.
These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Republic of Tanzania.
Any dispute arising from these Terms shall first be resolved through amicable negotiation. Where resolution cannot be reached, the dispute shall be submitted to the competent courts of Tanzania.
These Terms apply equally to direct clients and travel agents booking on behalf of clients.
Kili Legends & Safaris reserves the right to revise prices, itineraries, booking conditions, or cancellation policies at any time due to:
• Government taxes
• National Park fee increases
• Currency exchange fluctuations
• Fuel price increases
• Airline surcharges
• Hotel or lodge rate adjustments
• Supplier price changes
________________________________________
C. ACCEPTANCE OF TERMS
By confirming a booking and paying a deposit, the client acknowledges that they have read, understood, and accepted these Terms & Conditions.
Kili Legends & Safaris reserves the right to decline any booking at its sole discretion.
Should a booking be declined, any payments received shall be refunded in full unless third-party costs have already been incurred on behalf of the client.
________________________________________
D. DEPOSITS & PAYMENT POLICY
To confirm a reservation, the following deposits are required:
• 30% deposit for all Tanzania Wildlife Safari bookings.
• 10% deposit for all Mount Kilimanjaro trekking bookings.
The deposit forms part of the total tour price.
The remaining balance may be paid upon arrival in Tanzania before the tour begins unless otherwise agreed in writing.
Bookings made within 24 hours of departure require full payment immediately.
Accepted payment methods include:
• International Bank Transfer
• Credit/Debit Card
• Secure Online Payment Link
• Cash (USD or Tanzanian Shillings)
Clients are responsible for:
• Bank transfer fees
• Credit card processing fees (where applicable)
• Currency conversion charges
The invoice amount represents the net amount payable to Kili Legends & Safaris.
Failure to settle the remaining balance before the tour commences may result in cancellation of the booking and forfeiture of the deposit.
________________________________________
E. BOOKING AMENDMENTS
Clients may request amendments to confirmed bookings.
Examples include:
• Travel dates
• Route changes
• Hotel upgrades
• Additional nights
• Number of participants
• Vehicle upgrades
All amendments are subject to:
• Availability
• Additional supplier charges
• Administrative handling fees
Any costs charged by airlines, hotels, National Parks, or other suppliers shall be borne by the client.
________________________________________
F. BOOKING PROCEDURE
Bookings can be made through our official website:
https://www.kililegendsandsafaris.com
or by emailing:
info@kililegendsandsafaris.com
The booking process is as follows:
1. Contact us with your preferred travel dates and requirements.
2. We prepare a personalized itinerary together with a detailed quotation.
3. Once accepted, we issue an official invoice and booking confirmation.
4. Pay the required deposit:
o 30% for safaris
o 10% for Kilimanjaro climbs
5. Upon receipt of the deposit, we will:
o Confirm your booking
o Reserve accommodation
o Secure National Park permits (where applicable)
o Issue your Booking Confirmation Voucher
6. The remaining balance must be paid before the tour begins.
7. Failure to complete payment before departure may result in cancellation.
8. Last-minute bookings are accepted subject to availability.
9. Kili Legends & Safaris reserves the right to subcontract transport, accommodation, guiding services, or other tourism services to qualified and licensed partners when necessary while maintaining the same standard of service.
________________________________________
G. CANCELLATION POLICY
All cancellation requests must be submitted in writing by email.
Mount Kilimanjaro Climbs
If cancellation is received more than 30 days before departure, the booking deposit is fully refundable, less any bank transfer or payment processing charges.
If hotel reservations have already been confirmed, any refund will be subject to the hotel's cancellation policy.
Where applicable, Kili Legends & Safaris will provide documentation confirming hotel bookings and any cancellation charges imposed by the accommodation provider.
Should a client choose to pay the full tour balance before arriving in Tanzania, the payment remains fully refundable up to 7 days before the tour start date, less any bank charges.
For cancellations made within 7 days of departure, refunds will be calculated after deducting:
• National Park fees already paid
• Hotel cancellation charges
• Permit fees
• Payment processing costs
• Other non-refundable supplier expenses
If a travel companion cancels, their payment may be transferred to another participant in the same booking upon written authorization from the cancelling traveler.
Clients may postpone their Kilimanjaro climb, and the deposit can be transferred to new travel dates, subject to availability and any additional costs imposed by suppliers.
________________________________________
Tanzania Wildlife Safaris
Due to the strict cancellation policies of safari lodges and tented camps, deposits for safari bookings are generally non-refundable once accommodation has been confirmed.
If cancellation is received more than 30 days before departure and no non-refundable supplier costs have been incurred, Kili Legends & Safaris may, at its sole discretion, offer a partial refund or permit the deposit to be transferred to a future booking.
Where refunds are possible, they will be processed after deducting:
• Lodge cancellation fees
• Bank charges
• Administrative expenses
• Park permit costs already paid
• Other supplier penalties
________________________________________
Cancellation by Kili Legends & Safaris
Kili Legends & Safaris reserves the right to cancel or modify any tour due to:
• Force majeure events
• Safety concerns
• Insufficient participant numbers
• Government restrictions
• Natural disasters
• Circumstances beyond the Company's reasonable control
Where the Company cancels a tour before departure for reasons within its control, clients will receive a full refund of all monies paid.
This refund shall constitute the Company's full liability, and no further compensation shall be payable for indirect or consequential losses, including but not limited to airfare, accommodation, visa fees, or other travel-related expenses.
________________________________________
H. TRAVEL INSURANCE (Recommended Addition)
Kili Legends & Safaris strongly recommends that all clients obtain comprehensive travel insurance before travelling to Tanzania. The insurance should cover, at a minimum:
• Trip cancellation and interruption
• Medical expenses
• Emergency evacuation
• Personal accident
• Loss or theft of baggage
• Delayed or missed flights
• High-altitude trekking (for Kilimanjaro climbers)
The Company shall not be liable for costs that could have been covered under a valid travel insurance policy.
________________________________________
I. CLIENT RESPONSIBILITIES (Recommended Addition)
Clients are responsible for:
• Holding a valid passport with at least six months' validity.
• Obtaining any required visas and vaccination certificates.
• Declaring any medical conditions that may affect participation.
• Following the instructions of guides and staff throughout the tour.
• Respecting wildlife, local communities, and Tanzanian laws.
• Maintaining appropriate physical fitness for the activities booked, particularly for Mount Kilimanjaro climbs.
Failure to comply with guide instructions or safety regulations may result in removal from the tour without refund.
Request a route